Questions, answered
Frequently asked questions
Can’t find what you need? Contact us and we’ll help.
How long does delivery take?
Colombo and the surrounding suburbs usually arrive within 1–2 days, and the rest of the island within 2–4 days. See the Shipping & Delivery page for full details.
Do you offer a warranty?
Yes — coverage and length vary by product and are shown on the product page. See the Warranty Policy page or use the warranty lookup tool to check a specific order.
Can I pay on delivery?
Cash on delivery is available wherever it is offered at checkout, alongside cards, bank transfer and other online payment options.
Can I return a product?
See the Returns & Refund Policy page for exactly what is and isn’t eligible, and how to start an exchange.
Are your products genuine?
Yes — every product we sell is genuine and covered by its stated warranty.
How do I track my order?
Use the Track Your Order page with your order number and the billing email you used at checkout.
Still need help?
We’re happy to help
Message us and we’ll get back to you as soon as we can.