Buy with confidence
Warranty policy
Warranty length and conditions vary by product and are shown on each product page. Refurbished items are covered for the term listed against their condition grade.
Condition
Brand new
The warranty term for this condition grade is set per product and shown on its product page.
Condition
Open-box
The warranty term for this condition grade is set per product and shown on its product page.
Condition
Refurbished Grade A
The warranty term for this condition grade is set per product and shown on its product page.
Condition
Refurbished Grade B
The warranty term for this condition grade is set per product and shown on its product page.
Condition
Refurbished Grade C
The warranty term for this condition grade is set per product and shown on its product page.
Physical or liquid damage, unauthorised repairs, and missing the original invoice can void a warranty claim.
How to make a claim
Look up your order
Use the warranty lookup tool with your order number and phone, or the IMEI/serial number.
Contact us
Reach out with a description of the fault and your order details.
Assessment
We assess the item and confirm the next step — repair, replacement, or a decline with the reason explained.
Have a warranty question?
Check your warranty status
Use your order number and phone, or your device IMEI/serial number.