Shop with clarity
Returns, refunds & exchanges
Refunds for a simple change of mind are not offered once an order is placed. If a product you bought turns out to be faulty, it can be returned for assessment under its warranty.
Please double-check compatibility and product suitability before you order — exchanges outside of a genuine fault are handled case by case.
Exchange process
How to submit a return
Contact us first
Reach our customer service team before sending anything back, so we can confirm the fault and your eligibility.
Pack it securely
Use the original packaging where possible and include a copy of your purchase invoice.
Send it with tracking
Courier the item to the address we confirm with you; a trackable courier service is recommended.
Inspection & claim
Once we receive the item, we inspect it and process a repair, replacement or refund as applicable.
Items that cannot be returned or exchanged
- Tempered glass / screen protectors
- Phone covers and cases
- Products sold without warranty coverage
Need help?
Speak with Phonomania
If you have questions about return eligibility or an existing claim, contact us before sending anything back.